The Royal Jordanian Moscow Office serves as a convenient customer service center for travelers who need direct airline support. Passengers can book new flights, modify existing tickets, request cancellations, or apply for refunds. The staff also helps with baggage concerns such as weight allowances, special baggage handling, and delayed luggage claims. Travelers may receive assistance with passport and visa-related travel requirements for international destinations. Support is also available for online check-in problems, seat changes, and flight schedule updates. Those requiring special assistance, including wheelchair access or medical travel support, can make advance arrangements through the office. The service is designed to make travel planning more comfortable and efficient.