Project Service Automation (PSA) of Dynamics CRM Project Service enables companies to execute their project work from planning through execution to project delivery. Its real-time data capabilities enable organizations to handle resources while monitoring project status to safeguard their profit margins. The solution enables sales and delivery teams to work together in the Dynamics CRM ecosystem through its full integration capabilities. The solution has transformed into Dynamics 365 Project Operations but still serves as a base for modern project management systems which help service-based organizations improve their operational processes while boosting customer satisfaction.